Matchbook Data Opt-Out/Access/Deletion Metrics
From January 1, 2024, to December 31, 2024, we maintained processes to facilitate requests pursuant to the California Consumer Privacy Act. We received the following requests, and responded as follows:
a. As to requests to know:
We received 10
We complied with 2
We denied 8, as the limited personal data collected is logged by a device ID. The requestor refused to provide the necessary device D despite the company’s follow up explanation and request.
Our median response time was 2 days. Our mean response time was 3 days.
b. As to requests to delete:
We received 141
We complied with 8
We denied 133, as the limited personal data collected is logged by a device ID. The requestor refused to provide the necessary device D despite the company’s follow up explanation and request.
Our median response time was 2 days. Our mean response time was 3 days.
c. As to requests to opt out of sale:
We received 543
We complied with 94
We denied 449, as the limited personal data collected is logged by a device ID. The requestor refused to provide the necessary device D despite the company’s follow up explanation and request.
Our median response time was 2 days. Our mean response time was 3 days.
d. We received an additional 24,800 requests by a purported third-party automated data deletion service. Such requests could not be processed, due to service’s failure to provide the necessary identifying information despite our repeated requests.